Shipping policy

 

Shipping Policy

At Luxapink Hairextensions we are committed to delivering high-quality wigs and ensuring a smooth shopping experience. Please review our shipping policy before placing your order.

Processing Time

Ready to ship orders are processed within same business day(excluding weekends and holidays).

Custom or pre-order wigs may take 3-4 Days to be processed.

Shipping Options & Delivery Times

We offer the following shipping options at checkout:

UK STANDARD SHIPPING : 2-4 business days

UK EXPRESS SHIPPING : Next day delivery - Must order before 12pm 

EUROPE STANDARD SHIPPING : 4-7 business days (may vary based on location and customs clearance)

EUROPE EXPRESS SHIPPING: 2-4 business days (may vary based on location and customs clearance)

USA STANDARD SHIPPING: 5-7 business days (may vary based on location and customs clearance)

USA EXPRESS SHIPPING : 3-4 business days (may vary based on location and customs clearance)

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free UK shipping available for orders over £100 (if applicable).

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package using the provided link.

International Shipping & Customs

We ship worldwide! However, international customers are responsible for any customs duties, taxes, or fees imposed by their country.

Delays due to customs are beyond our control. Please check with your local customs office for estimated processing times.

Shipping Delays

We are not responsible for shipping delays caused by:

Carrier disruptions (e.g., weather, holidays, strikes)

Incorrect shipping addresses provided at checkout

Customs processing for international orders

Lost, Stolen, or Damaged Packages

We are not liable for lost or stolen packages once marked as delivered.

 If your package is damaged upon arrival, please contact us within the same day with photos so we can assist you.

If a package is lost in transit, please contact the carrier directly. We will do our best to help, but final resolution depends on the shipping provider.

Address Changes & Order Modifications

Please ensure your shipping address is correct before placing your order.

For any shipping-related questions, feel free to contact our customer support at Luxapink@gmail.com