PROCESSING TIME for all CUSTOM SERVICES & MADE TO ORDER wigs will be 7-15 BUSINESS DAYS ! 

Shipping starts AFTER the processing time is completed. 

For all ready to ship units, shipping time is 1-2 business days.

SHIPPING TIME 

Shipping time occurs after the processing period has finished.

ONCE ITEMS ARE SHIPPED, IT'S YOUR RESPONSIBILITY TO STAY UPDATED WITH YOUR PACKAGE. 

 Expect delays during sales period & holidays.

 

LOST/STOLEN PACKAGES 

We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Please contact the postal office to put in a claim for your lost or stolen package. After the package is dropped off at the post office and scanned, we are no longer responsible. 

Your order will not be replaced. 

All Packages come with a Tracking number. 

If you will not be home on the expected arrival date/time, you can request to have your package held at your local mail/post office.

REFUND POLICY

ALL SALES ARE FINAL. Due to the nature of this product AND COVID-19, refunds will not be issued. Wigs and Any Hair extensions cannot be resold after being handled or worn by the buyer due to sanitation reasons. For this reason, ALL SALES ARE FINAL.

If you have placed an order and would like to cancel your order, please contact us via email at Luxapinkhairextensions@gmail.com. Cancellations are only accepted within 24 hours of original purchase date.

Returns are only accepted when you have received the wrong items.

 

FOR ALL READY TO SHIP UNITS

PLEASE KNOW YOUR CORRECT  HEAD CIRCUMFERENCE BEFORE YOU ORDER! 

 

THERE WILL BE NO REFUNDS ON READY TO SHIP UNITS! IF YOU PURCHASE A READY TO SHIP UNIT AND ITS NOT THE CORRECT SIZE, WE CAN NOT REFUND YOU DUE TO THE NATURE OF THIS PRODUCT.

 

For all custom units please make sure you correctly enter in all CORRECT measurements. There will be no refunds do to the nature of this product. 

To start a return, you can contact us at Luxapinkhairextensions@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

You can always contact us for any return question at Luxapinkhairextensions@gmail.com

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.